K&R Custom Software, Inc.

Quality Since 1975

Telephone Service Requests/Trouble Calls (TSR/TC)

Track WOs and Trouble Calls

The Web ViaNet application allows submission of service requests via your intranet/NIPRNET.  The Web Troubles application allows submission of trouble calls via your intranet/NIPRNET. The Work Flow Control module allows for electronic distribution of work orders and control of the work order cycle.


  • Quick and easy entry of trouble calls for problem tracking.
  • Detailed service request work order captures requests from the user, instructions to installers, and changes required.
  • Line transfer work orders for cable or terminal replacements, etc.
  • Updates the Plant Records/Cable Records database.
  • Historical files track work orders and trouble calls in detail.
  • Reports show work-in-process and work completed.
  • Work order and trouble ticket hardcopies provide complete information.
  • Generates expense/charge transactions.
  • Tracks man-hours and expenses.
  • Support for up to 99 cross-connects per request/ticket.
  • New Multi-line Work Orders allow up to 999 circuits on an install, move, or disconnect.
  • Enhanced for version 5.4.

TSR/TC Integration Work Flow ControlPlant Records/Cable RecordsSwitch InterfaceImage ManagementDirectoryWeb ViaNet and Troubles