Telephone Service Requests/Trouble Calls (TSR/TC)
Track WOs and Trouble Calls
The Web ViaNet application
allows submission of service requests via your intranet/NIPRNET. The
Web Troubles application
allows submission of trouble calls via your intranet/NIPRNET.
The Work Flow Control module
allows for electronic distribution of work orders and control of the
work order cycle.
Features:
- Quick and easy entry of trouble calls for problem tracking.
- Detailed service request work order captures requests from the user, instructions to installers, and changes required.
- Line transfer work orders for cable or terminal replacements, etc.
- Updates the Plant Records/Cable Records
database.
- Historical files track work orders and trouble calls in detail.
- Reports show work-in-process and work completed.
- Work order and trouble ticket hardcopies provide complete information.
- Generates expense/charge transactions.
- Tracks man-hours and expenses.
- Support for up to 99 cross-connects per request/ticket.
- New Multi-line Work Orders allow up to 999 circuits on an install, move, or
disconnect.
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Enhanced for version 5.4.
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