K&R Custom Software, Inc.

Quality Since 1975

Web ViaNet

Browser-based request submission and tracking


  • PKI-SSL (CAC-enabled) web application designed to allow only authorized users (e.g. TCO or IMO) to submit and track service requests via the site’s intranet/NIPRNET
  • TMS user reviews the service request and either accepts it (without re-keying) or rejects it (with a brief explanation to the originator)
  • Optional ODBC connection can retrieve circuit data from TMS to populate the service request prior to submission to help users validate information
  • Service request data is further validated through a comparison to Plant Records/Cable Records data upon request acceptance by authorized TMS users (e.g. TSCO or COR).
  • Submitter can check status of service request
  • Status is updated automatically as the request is processed to completion though the Telephone Service Requests/Trouble Calls module
  • Submitter can correct and resubmit rejected requests

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Submission form example
Status display example