| Module |
Description |
| Toll Call Message Accounting |
Call Data - Powerful call data collection and billing software for local switch
call detail and optionally carrier-supplied call detail. |
| Plant Records / Cable Records |
Integrated tracking of circuits, organizations, cables and pairs, buildings,
terminals, line equipment, inventory, features and more. |
Telephone Service Requests /
Trouble Calls |
Service request work order and trouble call tracking, plus special
work orders. |
| Work Flow Control |
Provices electronic distribution of work orders and control of the work
order cycle. |
| Routine Maintenance Work Orders |
Creates and tracks work orders for
preventative maintenance and other scheduled tasks. |
| Switch Interface |
Configuration Management - A two-way link between TMS and a telephone
switch. |
| Traffic & Performance Reporting |
Performance Management - Records detailed traffic data for analysis of peak time
periods and traffic patterns. |
| Image Management |
Centralizes telephone office images and other attachments and displays them on demand through Plant Records/Cable Records Inquiry
and work orders. |
| Directory |
Quick-response directory assistance plus directory publishing and export
capabilities. |
| Alarms Monitoring |
Fault Management - Notifies a helpdesk or responsible party of switch and
system alarms. |
| Option |
Description |
| Web Bills |
Distributes monthly telephone bills quickly and allows users to view bills from a web browser. |
| Web ViaNet |
Allows authorized users to submit and track service requests via a web browser
and your
intranet/NIPRNET. |
| Web Troubles |
Allows users to submit and track trouble calls via a web browser your intranet/NIPRNET. |
| E911 Database Export |
Produces daily (or on-demand) update files for export to an E911
provider in one of several standard formats. |
| ODBC |
Allows use of third-party software to access selected
TMS data records via standard SQL-like queries. |