K&R Custom Software, Inc.

Quality Since 1975

TMS Software Products

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Modules & Options
Tools & Utilities
Module Description
Toll Call Message Accounting Call Data - Powerful call data collection and billing software for local switch call detail and optionally carrier-supplied call detail.
Plant Records / Cable Records Integrated tracking of circuits, organizations, cables and pairs, buildings, terminals, line equipment, inventory, features and more.
Telephone Service Requests /
Trouble Calls
Service request work order and trouble call tracking, plus special work orders.
Work Flow Control Provices electronic distribution of work orders and control of the work order cycle.
Routine Maintenance Work Orders Creates and tracks work orders for preventative maintenance and other scheduled tasks.
Switch Interface Configuration Management - A two-way link between TMS and a telephone switch.
Traffic & Performance Reporting Performance Management - Records detailed traffic data for analysis of peak time periods and traffic patterns.
Image Management Centralizes telephone office images and other attachments and displays them on demand through Plant Records/Cable Records Inquiry and work orders.
Directory Quick-response directory assistance plus directory publishing and export capabilities.
Alarms Monitoring Fault Management - Notifies a helpdesk or responsible party of switch and system alarms.
Option Description
Web Bills Distributes monthly telephone bills quickly and allows users to view bills from a web browser.
Web ViaNet Allows authorized users to submit and track service requests via a web browser and your intranet/NIPRNET.
Web Troubles Allows users to submit and track trouble calls via a web browser your intranet/NIPRNET.
E911 Database Export Produces daily (or on-demand) update files for export to an E911 provider in one of several standard formats.
ODBC Allows use of third-party software to access selected TMS data records via standard SQL-like queries.

What's new in version 5.4         Certified configurations         Frequently asked questions         Also available: WebTMS