K&R Custom Software, Inc.

Quality Since 1975

Enhancements in TMS version 5.4 (combined)

Plant Records/Cable Records
Field changes (throughout) v5.4 v5.3 v5.2 v5.0
    Cable numbers 12 bytes standard optional optional N/A
    Cable numbers left-justified standard N/A N/A N/A
    Building numbers 9 bytes standard optional N/A N/A
    Inventory Item numbers 20 bytes standard optional optional N/A
    Work Order numbers 2 bytes added standard N/A N/A N/A

Record changes for v5.4
  Circuit records
    VoIP fields are standard LAN Room
Network Switch Port
Patch Panel
IPv4, IPv6 & MAC addresses
    Other fields added COR (Class of Restriction)
Voice Mail flag
Switch & Node identifiers
Type Set
Pending WO #
Installation WO # & Installer
Disconnect WO # & Installer
Email address
Other Numbers (3)
Directory Listings (3)
"Published" code
    NENA 3.1 fields added Customer Name
NPA (area code)
Main #
Alternate #
Call Back #
NENA COS, Type of Service, & Special Attention Code
Also rings At (location or address)
  Special Circuit records
    New fields added Origination and Termination Building #'s
Email addresses for Origination & Termination POC's
    Fields expanded CSA & CCSD increased to 20 bytes
Image File increased to 32 bytes
Remarks increased to 12 lines (previously 4)
  Terminal records
    Field expanded Remark increased to 40 bytes
  Cable-Pair records
    Simplified "Cross-connect from" link eliminated
  Cable-Pair Pending Update records
    Keys changed Now supports up to 99 cross connects on a work order
  Transaction records
    Sequence # expanded
to 4 digits
Allows up to 9999 month-to-date transactions per circuit (previously 999)
  Billing Account Code Master records
    New fields added UIC (Unit Identification Code)
TCO/IMO name
Billing POC
Other POC
Email addresses for TCO/IMO, Billing POC, & Other POC
    Fields expanded Office Symbol increased to 24 bytes
Funding amounts now include cents
  Building records
    New fields added Type location
    Fields expanded Map Coordinates expanded to support GPS locations
    NENA 3.1 fields added Cell Site ID
Section ID
Landmark address
  Terminals by Building records
    Sequence # expanded
to 3 digits
Allows up to 999 terminals per building (previously 99)
  Line Equipment records
    Simplified Internal cross linkages eliminated
  Line Service History records
    Simplified Internal cross linkages eliminated
  Inventoried Spares records
    New field added Committed quantity field added, which is updated real-time as spares are assigned to work orders and trouble calls
  Controlled Equipment records
    Fields expanded Key increased to 10 bytes & changed to alphanumeric
Serial # & Key Serial # increased to 30 bytes

New capabilities for v5.4
  Grid View Inquiry New inquiry option allows selecting fields, selecting multiple conditions for record selection, and finding multiple records displayed in a grid; available in maintenance and inquiry functions
  More XC's Edit support for 99 cross connects in grid
  Transaction History Transactions are stored for long-term reference during processing of TSR work orders, trouble calls and routine maintenance work orders
  Physical Inventory Support for physical inventory counts using bar code readers
  Ordering Redesigned Open Orders allows multiple items per order
  Receiving Support for uploading images when receiving inventory
  Directory Optional interface to new Directory Listings Module, including automatic updates
  E911 Database Export Support for NENA 3.1 for E911 export (optional feature)

Image Management
New capabilities for v5.4
  Receiving Attachments (e.g., a scanned image of receipt document) can now be uploaded while entering receipts under Open Orders

Telephone Service Requests/Trouble Calls
Record changes for v5.4
  TSR Work Order records
    Work Order # and
Requestor expanded
Work Order # is now 7 digits
Requestor is now 32 bytes
    VoIP fields added LAN Room
Network Switch Port
Patch Panel
IPv4,IPv6 & MAC addresses
    Other fields added COR (Class of Restriction)
Voice Mail flag
Switch & Node identifiers
Type Set
Email address
"Published" code
Reference # (e.g., Remedy Ticket #)
Funding Source and Amount
    Completions Line items can be updated during completion entry
COR, Switch & Node identifiers, and Type Set added as completion entries
Edit support for 99 cross connects in grid
  Trouble Call records
    Trouble Call # and
names expanded
Trouble Call # now 7 digits
Reported by and POC names are now 32 bytes
    Fields added Email address
Reference # (e.g., Remedy Ticket #)
  Log Book records
    Field added Surveyor's initials; added to inquiry and list
    Fields expanded TSR # (7 digits)
Remarks and Comments
Installer name

New capabilities for v5.4
  More XC's Support for 99 cross connects on a work order & trouble ticket
  Multi-Line Work Orders Up to 999 circuits on an install, move, or disconnect work order
  Funds tracking Funding Sources and Amounts on work orders (tracked by new records)
  Web Funding Support for Web Funding extended logic
  Transaction History Transactions (including CLINs used) are captured during processing for long-term reference
  External systems Capture of long descriptions from an external trouble reporting system (e.g., Remedy) through Web Troubles
  Committed Inventory Support for Committed quantity for Inventoried Spares (updated in real time)
  E911 addresses Option to print E911 address on work orders and trouble calls

Web applications enhancements
  Web Vianet New fields added: VOIP addresses (MAC & IP), Email address, Type set, Cubicle, and Voice Mail flag
  Web Troubles New field added: Email address

Toll Call Message Accounting
New capabilities for v5.4
  UCR2013 switches IPDR/CDR collection for UCR2013 VoIP switches (Avaya CM6, Avaya AS5300, Cisco CUCM, NEC 3C, Redcom)
  AS5300 support Interactive search tool for Avaya AS5300 IP Detail Records (IPDR)
  BAC billing Enhanced support for one-time and recurring charges at the BAC (customer) level

Work Flow Control
New capabilities for v5.4
  Routing Support for more flexible routing options (details)
  Web Funding Support for extended Web Funding logic
  Longer user ID's User ID changed to 32 bytes to accommodate longer Windows login IDs

Routine Maintenance Work Orders
New capabilities for v5.4
  More line items Support for up to 99 line items on a work order
  Committed Inventory Support for Committed quantity for Inventoried Spares
  CLIN support Work order line items can now reference CLINs and expendables.
  Transaction History Transactions (including CLINs used) are captured during processing for long-term reference

Switch Interface
New capabilities for v5.4
  Inquiry printing Inquiry results can be sent to a printer by the click of a button
  Help links Functions are now linked to help pages
  Avaya CM Advanced support for Avaya Communications Manager switches
  VoIP switches Direct support for other VoIP switches

New capabilities for v5.4
  NetAlert NetAlert is a desktop application that provides notification to the user of significant events. It has been completely rewritten to provide a new user interface and new options for providing alerts. When combined with SNMPMonitor, NetAlert decodes (if a MIB is available) and displays SNMP alarms.
  Event Log Monitor A service that monitors the application event log on server for events related to TMS and writes messages to files compatible with NetAlert
  SYSLOG support Event log messages can be sent to a central SYSLOG server (requires third-party software)
  SNMP alarms New SNMPMonitor service captures SNMPv1, 2, & 3 traps from VoIP switches and other SNMP enabled devices.

Traffic & Performance Reporting
New capabilities for v5.4
  New switches New capture options for Trunk Traffic / GOS (Grade of Service) / QOS (Quality of Service) data from VoIP switches

Directory Listings Module
New module for v5.4
  Features All new module replaces Electronic Directory module in most applications
Extended record layouts and multiple keys
Can be integrated with Plant Records/Cable Records or stand-alone
Can be edited from Plant Records/Cable Records and TSR Work Orders
Directory Assistance available as an option
Flexible export options available (to text files, spreadsheets, XML files or via ODBC)

General application enhancements
  Simplified menus Administrator menu items do not show for non-administrators
Unused menu items can be suppressed by administrator

Enhancements capabilities for v5.4
  Data recording and collection capabilities
    Serial data recording Applications and services for real-time recording of data from up to 12 serial ports (for legacy switches)
    Serial data polling Applications and services for polling stored data from multiple sources
    Data recording via TCP/IP Applications and services for real-time recording of data from IP streams (for VoIP switches)
    Data recording via X509 SSL/SIP Applications and services for real-time recording of data from X509 SIP streams (for AS5300/RTMI)
    Data transfer via SFTP Support for data collection from switches that require SFTP (e.g., Cisco)
  Other enhancements
    File Utility  enhancements The Display Records function was enhanced to allow field selection and advanced filtering of records.
    Import/Export Utility
The Import function was enhanced to make it easier to import records.
    Background tasks Most server tasks that run continually or automatically on a schedule can now be configured
to run as a service or in the background without requiring an account on the server be logged in.
    Client installer New TMS client installer provides quick and easy setup of a TMS client computer manually, remotely, or even utilizing SCCM deployment.
    Report Generator Additional capabilities added to the report generator, including the capability to create forms and to access Switch Interface files, and defaulted range limits.
    Button menu help Help pages can be accessed from button menus.

About TMS

Enhancements summary

Please contact K&R for more details about TMS v5.4 features and pricing.