Switch Interface
Real-time control and off-line access of switch configuration
The Switch Interface module provides a two-way link between TMS and a telephone
switch. Users can query the stored switch data through a user-friendly
inquiry program. Authorized users can update the switch through the TMS work order system.
Features:
- Provides a two-way link between TMS and a telephone
switch.
- Automatically synchronizes the TMS database extensions to the
lines database stored in the switch.
- Captures line features, set options, and key assignments,
along with information for MADN, CPU, intercom, speed call,
hunt, ACD and UCD groups.
- Provides query of stored switch data (off-line from the
switch) through a user-friendly graphical query subsystem.
- Displays custom keyset views, with key assignment details, for
popular business sets.
- Updates the switch through the TMS work order subsystem
(authorized TMS users only).
- Processes switch updates immediately or schedule
updates for a later date and time.
- Tracks activity and saves responses for future research with a
log file.
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